Taiwan Pass (Taitung Sport Travel) FAQ

  • 1. How do I become a member?

    Please click on “Free Registration,” fill out membership information and register. You will become a member once you finish registering.

  • 2. What do I do if I forgot my password?

    Please click on “login,” and select “I forgot my password.” After entering your e-mail, the system will automatically send the Reset Password link to your e-mail. Click the link to reset your password.

  • 3. How do I purchase the Taitung Fun Card?

    Taitung Fun Card official website:www.ttfuncard.com

    Lion Travel Ticket Pavilion:http://www.liontravel.com/ticket/

    Lion Travel- Taipei stores:From July 15th, the Fun Card is available for sale in-store (The stores do not provide hot air balloon presale tickets)

    Lion Travel- Kaohsiung stores:From July 15th, the Fun Card is available for sale in-store (The stores do not provide hot air balloon presale tickets).

    For the opening hours of the stores mentioned above, please refer to the store location servicestore location service.

  • 4. What is a Taitung Fun Card?

    Use the user manual located in About Fun Card to easily learn how to use Taitung Fun Card.

  • 5. What payment methods can I use to purchase Taitung Fun Card?

    Currently there are 2 online payment methods:

    • Online credit card payment (VISA、Master Card、JCB, and UnionPay Cards can be used). Your card will be mailed to you in 5 to 7 workdays.
    • Virtual account payment. Your card will be mailed to you in 5 to 7 days.
  • 6. How do I search for current purchases and delivery status?

    Enter the “Login” page, enter the account number and password used to purchase the package. Please click on My Purchases, and you can search for the current purchases and delivery status.

  • 7. What are the restrictions for using Taitung Fun Card?

    • You can purchase additional products according to your personal needs using the Taitung Fun Card.
    • For the Taitung Fun Card Custom Package, you have to buy two or more products. Some of the products require you to reserve with the providing stores before use. Please refer to product descriptions.
    • The products included in the Taitung Fun Card Electronic Travel Package expire on June 30, 2017. The products included must be used within 60 days.
    • After you have used the products included in the Taitung Fun Card Electronic Travel Package, they cannot be refunded. If you would like a refund, please refer to Refund Process.
  • 8. How do I reuse Taitung Fun Card to purchase again?

    Login to the official website of Taitung Fun Card, click on my card, add a new card, enter card number and card name, and complete the card linking process. Now you can use the card to purchase Custom Package products.

    ※ Please note that when you use a linked Taitung Fun Card to enter to the official website to purchase, you can only buy Custom Packages. If you need to purchase Fun Package products, please click on Fun Package.

  • 9. Where can I use Taitung Fun Card for discounts?

    You can refer to Taitung Fun Card Discounts.

  • 10. I lost my Taitung Fun Card, what do I do?

    The cards are anonymous, please take good care of them.

    Only products purchased on the official website of Taitung Sport Travel may be reported lost. Please contact customer service and provide the serial number and purchase receipt. After the staff has verified (About 3~5 workdays), we will refund you based on the products unused in the card since the day you reported the loss.

    ※The amount of top up for the electronic wallet is not included.